System Requirements

Regardless of the system, browser cookies must be enabled.
Never have more than one window or tab open in the PrivacEmail system.Never log in to the same UserID on multiple computers at the same time.Never log in more than once on the same computer.You should only ever have one window open in one browser on one computer.
Some employers enable security features that prevent employees from using their work computers for real-time communications. Chatcounselling and Videocounselling features may be affected.  In some cases these settings may also prevent users from accessing Private Conversations. If you have problems at work, try using a computer outside your workplace.

Internet Connection

Recommended: Wired high-speed connection (cable, ADSL)

WiFi: adequate for Private Conversations; higher risk of dropping offline in Chat

Not Supported:

  1. Dial-up connections
  2. Cellular data networks


Computer with a 1+ gigahertz (GHz) 32-bit (x86) processor. – minimum

Computer with a 2+ gigahertz (GHz) 32-bit (x86) or 64-bit (x64) processor. – recommended

Operating System

Windows XP SP3+

Windows Vista 32-bit with Service Pack 2 (SP2) or higher

Windows Vista 64-bit with Service Pack 2 (SP2) or higher

Windows 7 32-bit or higher

Windows 7 64-bit or higher

OSX v10.6+

RAM Memory

2 GB minimum

4 GB recommended


IE 8+

Chrome 20+

FireFox 13+

Safari 5+

Not Supported

Windows operating system with Safari for Windows

Tablet computers