Frequently Asked Questions Coming soon: Insomnia Treatment FAQ’s What are your credentials? How does online counselling work? What can I expect? How is writing therapy helpful? How can I get started? What kinds of issues can I get help with? What are the Advantages of online counselling compared to in-person counselling? What are the Potential Drawbacks of online counselling compared to in-person counselling? What does the research say about the benefits and effectiveness of online counselling? When is Online Therapy Not a Good Idea? How much does it cost? Are counselling fees covered by my extended health care plan? What kind of encryption technology is used for privacy and security? What if I have a simple question that doesn’t involve any personal information about myself? What are the computer system requirements to be able to use the secure, encrypted online counselling system?